Reporting an incorrect or duplicate document

The current standard Payreq Mailbox does not provide a report or Return to Sender action. Payreq Group has a separate Return to Sender workflow for managed properties or accounts.

The organisation named on a document is responsible for its content, account details, amount, due date and whether it should have been issued.

Contact that organisation if:

• the name, address, account number or other information is wrong;
• the amount or due date appears incorrect;
• you received the same document more than once;
• the document belongs to someone else; or
• you no longer own, occupy, work for or manage the account.

Have the document reference, issue date and account details ready. Explain what is wrong and ask the organisation to correct its records and confirm what you should do with the document.

If the document belongs to someone else, do not forward it. Contact the issuing organisation so it can correct its records.

Contact Payreq Support if the organisation confirms the document was correct when sent but Payreq displays the wrong file, shows an unexplained duplicate or cannot open the document. Include a screenshot where useful, but remove information that is not needed to investigate the problem.