A subscription is a secure connection between your organisation and an employee. Once active, documents are automatically and securely delivered to an employee's Payreq mailbox.
Subscription statuses
Status | Meaning | Action |
Active | Approved and working | None |
Pending Failed | Waiting for your review | Approve or reject |
Failed | Auto-match unsuccessful | Optional review |
Deactivate? | Potential mismatch | Review or deregister |
Deactivated | Connection cancelled | None |
Click through to learn more about each status
- What is an active subscription?
- What is a Pending Failed subscription and how do I action it?
- What is a failed subscription?
- What does the ‘Deactivate?’ status mean?
- What is a deactivated subscription?
How to access subscriptions:
- Go to https://go.payreq.com and navigate to the Subscriptions page
- Use the search bar to find subscriptions by name, employee ID, or other keyword
All subscriptions appear in the table. From here you can sort by employee ID, subscription name, or subscription detail or you can use the sub menu to filter by status.
From here you can click on an entry to view and manage its details.
Tip: Subscriptions are always tied to Contacts. If an employee’s details change, the subscription may be flagged, failed, or deregistered. Keeping your Contacts up to date reduces these issues.
Read more: How to manage contacts in Payreq Delivery
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