What is a Manual Email Subscription?

A manual email subscription—also referred to as a biller-created subscription—is created directly by your organisation on behalf of a customer.

Key features:

• It is created using the “Create subscription” button in the Payreq console or by uploading a bulk contact file during set up or migration to Payreq.

• No customer action is required.

• The customer will begin receiving their documents as PDF attachments to the email address entered.

Important to note:

• Unlike other registration methods, this does not require the customer to verify or confirm their email.

• You must ensure the correct email address is entered, as there is no confirmation step.

• This method is often used when Council has been directly provided the customer’s details or when paper delivery is being transitioned to digital without self-registration.

Red more: How to create a subscription on behalf of a Customer