How are subscriptions created?

Subscriptions can be created in one of three ways:

1. By a customer:

• A customer signs up via their preferred digital method (e.g. email, BPAY View, or Payreq mailbox)

• The subscription is linked to their Contact automatically

2. By your organisation's staff:

• In limited cases, biller organisations can create subscriptions on behalf of customers

• This should only be done when proper consent and data are available

3. By group agents:

• Real estate agencies or bulk managers set up their MyBills Agent (Group) once

• They can be automatically subscribed to all properties they manage