What is an active subscription?

An active subscription in Payreq Delivery means that a customer is currently registered to receive documents from your organisation through a secure digital channel. Each active subscription is tied to a specific Contact and reflects a successful registration that passed all required validation checks.

How subscriptions become active

When a customer registers to receive their documents—via Smart Mailbox, email, or a third-party channel like BPAY View—their registration goes through a validation process. If the details they provide (such as Contact ID, name, or Notice ID) match your organisation’s data exactly, the subscription is automatically approved and becomes active. No manual review is needed.

Once active, documents for that customer will be routed through Payreq according to their selected delivery channel.

Where to view active subscriptions

1. Go to the Subscriptions tab in the top navigation bar.
2. By default, this will show a list of all current subscriptions.
3. You can filter or search to isolate those that are active.
4. You can also export the data for further review or auditing purposes.

Why active subscriptions matter

Active subscriptions indicate that your customers have successfully opted into digital delivery. 

These are the subscriptions that will:

• Receive billing or payroll documents going forward.
• Help reduce postage and manual handling.
• Enable faster delivery and better customer experience.

Inactive, failed, or pending subscriptions may require manual attention before documents can be sent.