What is a FastForm email subscription?

FastForm is a simple Payreq-hosted registration page that lets customers subscribe to receive their bills or statements by email—complete with a PDF attachment. It’s designed to streamline onboarding for digital delivery, especially where only basic information is required to validate the customer.

How it works

When a customer clicks on a FastForm link (usually from your organisations website or via a QR code on their physical bill), they’re asked to enter a few key details to match their record:

• Their account number

• Their name (as it appears on the bill)

• Their email address

• An optional contact number

Once submitted, Payreq checks the entered details against the corresponding contact record provided by the biller. If the details match, the subscription is automatically approved and active—no manual processing required.

Where FastForm is used

FastForm is typically used by councils, utilities, and other billers who offer email delivery as a channel. It’s most effective when:

• Customers are comfortable with self-service registration

• There’s a high volume of customers transitioning from paper to digital

• The biller already has reliable contact data to validate against

What customers receive

Once subscribed, the customer will receive future documents—like rates notices or bills—as a PDF attachment to their nominated email address.

Benefits for billers

• Reduces manual registration effort

• Streamlines subscription uptake

• Improves customer experience with simple digital sign-up

If you'd like to learn more about setting up FastForm or tailoring it for your customers, submit a support ticket or contact your Payreq representative.