Manual email, Fastform email and Payreq: what is the difference?

Modified on Fri, 24 Oct at 1:26 PM

This article explains the difference between the three main ways email subscriptions are created in Payreq—Manual Email, FastForm Email, and Payreq Subscriptions—so you can understand how each one works and when to use them.

Feature	Manual Email Subscription	FastForm Email Subscription	Payreq Subscription
Created by	Council staff via the console	Customer via FastForm	Customer via Payreq account
Email verification	❌ No	✅ Yes	✅ Yes
Smart Mailbox access	❌ No	❌ No	✅ Yes
Number of emails supported	1	1	Up to 5
Customer manages subscription	❌ No	❌ No	✅ Yes
Common use	Council adds email manually	Customer fills hosted form	Customer prefers mailbox + email

Summary:

Use a Manual Email subscription if you need to quickly add an email without customer involvement.
Use FastForm for a simple self-registration option where the customer verifies their email.
Recommend a Payreq subscription for customers who want full control, mailbox access, and flexible email delivery.

Related articles

Over time, the terminology around email subscriptions in Payreq has evolved—which can sometimes cause confusion. What we now refer to as “Payreq subscriptions” were previously just called “email,” and you may still see remnants of that name in older documentation or workflows.