Understanding mail statuses

Modified on Wed, 22 Oct at 1:30 PM

Each document in Payreq Delivery has a status to help you track its progress:


Status
Description
Pending
Awaiting review and approval before sending
Awaiting Send
Mail is ready to send, typically within a few minutes or hours
Sent
Successfully sent to the customer’s subscription
Undeliverable
No valid subscription found—fallback printing may apply
Undeliverable Actioned
Marked as actioned after investigation—can still be downloaded
Archived
Delivery complete—available in historical archive (searchable)

Tip: Use filters to monitor recent uploads, troubleshoot failed deliveries, and follow up on mail marked “Undeliverable.”

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