In Payreq Delivery, “Mail” refers to any document—such as a rates notice, pay statement, water bill, or compliance letter—that is sent to a customer or employee.
Mail can be:
Delivered digitally via email, BPAY View, or Smart Mailbox
Sent to a group mailbox (e.g. MyBills Agent), or
Printed and mailed
Each mail item is:
Linked to a Contact (property or account holder)
Matched to a subscription (if one exists)
Tracked from upload through to digital delivery (or print)
In the Console, the Mail tab shows all items flowing through this system, whether they’ve been delivered, are pending, or have failed delivery.
Think of “mail” as the final document output of your billing process—Payreq handles the routing, delivery, and visibility of that document to your customers.
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