Understanding ‘Mail’ in Payreq Delivery

Modified on Thu, 30 Oct at 4:52 PM

What is “Mail” in Payreq Delivery?

In Payreq Delivery, Mail refers to any individual document — such as a pay statement, T4, or compliance letter — sent to an employee. Each mail item represents one securely delivered document in your system.

Mail can be:

Delivered digitally to an employee’s Smart Mailbox.
Printed and mailed (if enabled for your organisation)

Each item is:

Linked to a Contact (employee or contractor). What are contacts?
Matched to a Subscription (if one exists). What is a subscription?
Tracked end-to-end — from upload, to delivery, to open confirmation

Think of Mail as the final output of your payroll process. Payreq manages the secure routing, delivery, and visibility of those documents.

Navigating the Mail screen

The Mail screen shows all documents that have been sent or attempted, and their delivery outcomes and statuses.

To find it:

Log in to go.payreq.com
From the Dashboard, click Mail in the top menu bar
The Mail screen will open — use it to review, filter, and action documents

Filters and search

Search bar: Find mail by Employee ID, name, or keyword
Status dropdown: Filter results (e.g. Sent, Undeliverable, Pending Subscription)
Exact match toggles: Search precisely by Employee ID or Job ID
Advanced search: Add date or document-type filters

Mail table overview

Each row represents an individual document and includes:

Column	Description
Employee ID	Unique ID from your contact file
Employee Name	Recipient’s name
Mail Document ID	Unique identifier for the document
Received by Payreq	Date file was received in the Payreq system
Sent By	Delivery method (Digital or Paper)
No. Pages	Total number of pages
Job ID	Identifier for the mail batch
Status	Current delivery status

Actions toolbar

At the top of the Mail screen, you can:

Approve mail awaiting review
Reject mail you don’t wish to send
Upload Mail manually
Download Records for auditing or reconciliation