Every subscription in Payreq Delivery represents a customer's registration to receive digital mail from you (e.g., via BPAY View, email, or Smart Mailbox). Subscriptions move through various statuses depending on your settings and the quality of data provided.
This article provides an overview of what each subscription status means, with links to more detailed articles on how to manage them.
Quick Overview
Status | Meaning | Action Needed? |
|---|---|---|
| Active | Subscription is approved and working. | No. |
| Pending Failed | Awaiting your approval. | Yes, review if setting is on. |
| Failed | Match unsuccessful and rejected. | No, unless customer retries. |
| Deregister? | Likely mismatch due to name or ownership change. | Yes, review and take action. |
| Deregistered | Subscription cancelled by customer or mailer. | No, unless re-registration is needed. |
Click through to learn more about each status
Each article explains
What the status means
How a subscription ends up in that state
What action, if any, you should take
Where to find the subscriptions in your Payreq Delivery dashboard
Tip: Subscriptions are always tied to Contacts. If the customer’s name changes (e.g., due to a property sale or update in your billing system), the subscription may be flagged, failed, or deregistered. Keeping your Contacts up to date reduces these issues.
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