A failed subscription occurs when an employee attempts to create a secure connection with your organisation but the Employee ID or authentication code provided doesn’t exactly match your contact data.
Failed registrations are automatically rejected and can be reviewed by going to the Subscriptions page and selecting Failed from the sub menu.
Select an individual entry to view the subscription details and click the blue View subscription verification fields button to see more. There is nothing to action with this status.
If you have the “Review Failed Registrations” option enabled in settings, failed subscriptions will appear in a separate “Pending Failed” tab on your Dashboard. From there, you can:
- Manually review and approve the subscription (if appropriate).
- Update your contact file to enable automatic matching in the future.
Read more: What is a Pending Failed subscription and how do I action it?
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