Pending Failed subscriptions appear when a customer tries to register for digital delivery (e.g. email, BPAY View or Payreq Mailbox) but their request doesn’t match your uploaded contact data.
If your organisation has enabled the Mailer Option setting “Review Failed Registrations”, these failed registrations are held in a queue so your team can manually review and decide whether to approve or reject them.
To manage Pending Failed subscriptions:
Login to your Payreq Delivery account
Go to the top menu and click Subscriptions
Select Pending Failed from the menu
You’ll see a list of failed registrations
Review each request against your internal records:
If you can confirm the identity of the customer and validate the registration details, click Approve this registration
If the request is invalid or cannot be verified, click Registration has failed because and select the reason.
Why Review Failed Registrations?
This feature gives you an extra level of control over who can receive documents via Payreq. It helps ensure customers don’t miss out on digital delivery just because of minor contact data mismatches — especially useful during high-volume registration periods or transitions.
Need more information? What is a Pending Failed Subscription?
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