Mail is placed in the Archive when it is sent but there are no active subscriptions available at the time of sending.
Archived mail is not lost—it is stored and will automatically appear in the customer’s Payreq Smart Mailbox if they later register.
Once this happens, the mail status updates to “Sent (via archive)” and the customer can view the document.
Archive is useful for storing historical communications for future retrieval.
No further action is required unless you want to notify a customer that historical mail is available after their registration.
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