What does the "Deregister?"status mean? (deregister? subscription)

The “Deregister?” status in Payreq Delivery indicates that a subscription is awaiting review and possible cancellation. It typically appears when there’s a name mismatch between your contact data and the subscription, often due to property ownership changes or data updates.

This status is triggered when:

• The name on the Contact record changes (e.g. due to a property sale, title transfer, or name correction).

• The system detects that the subscription no longer matches the contact data it was originally linked to.

In these cases, the system pauses document delivery to that subscription until you confirm whether it should continue or be cancelled.

What should I do with a “Deregister?” subscription?

You’ll need to review each record and choose one of the following actions:

• Approve the subscription if the change is valid and the customer is still entitled to receive documents (e.g. a minor name correction).

• Deregister the subscription if the change reflects a real ownership or contact change (e.g. new property owner).

Important: New mail will not be sent for any subscription in the “Deregister?” state.

How to action a Deregister? subscription?

You can finalise a deregistration by clicking into the subscription and selecting a deregistration reason from the dropdown. Once processed, the status will change to “Deregistered”.

Read more: How to action “Deregister?” subscriptions

Summary

• “Deregister?” status means a subscription is on hold due to a name mismatch.

• It prevents document delivery until you approve or deregister it.

• It helps ensure correct delivery after ownership changes or contact updates.

Need more help? Create a support ticket