What is a Payreq Mailbox (Smart Mailbox)?

The Payreq Smart Mailbox is a secure digital mailbox where your employees receive, store, and manage important documents such as payslips, tax forms, and HR letters — all delivered via Payreq Delivery.

It’s part of Payreq Everyone, our secure digital delivery platform designed to make essential employee communications safer, simpler, and more inclusive.

Employees get their Smart Mailbox automatically when they create a Payreq account. Once they’ve signed up, it’s theirs — free to use, secure, and accessible anytime on web or mobile. All future documents from connected organisations will appear there automatically.

Why it’s called “smart”

Unlike a standard inbox or portal, a Smart Mailbox automatically recognises which organisations your employee has a secure connection with (called a subscription). Once connected, all future documents are automatically delivered, encrypted, and archived in their mailbox — no setup required each pay cycle.

Each document is:

• Delivered directly and securely — no forwarding or attachments.
• Time-stamped, encrypted, and stored for the retention period you set (up to seven years).
• Accessible online or via the Payreq mobile app, even if the employee changes jobs or email addresses.

What it means for employers

For you, the Smart Mailbox is the “last mile” of digital payroll delivery — where Payreq ensures each payslip reaches the right person, securely and verifiably. It reduces risk, admin, and cost while giving your employees an experience that feels modern and self-service.