The Mail screen in Payreq Delivery provides a detailed view of all digital and paper mail delivery attempts, including delivery outcomes and document statuses. Here's how to understand and navigate each section.
Where to find it
1. Log into your Payreq Delivery account at go.payreq.com.
2. From the dashboard, click Mail in the top menu bar.
3. The Mail screen will open. This screen allows you to filter, review, and take action on documents sent to your customers.
Filters and Search
At the top of the page, you’ll find several filter and search options:
Search bar: Enter keywords, invoice numbers, or names.
All Statuses dropdown: Filter results by mail status (e.g. Sent, Pending Subscription, Undeliverable).
Exact match toggles: Use these for searching by Contact ID or Job ID.
Advanced search: Expand to apply more detailed filters.
Mail Table Columns
Each row in the table represents a mail item. Here's what the columns mean:
Column | Description |
|---|---|
| Contact ID | Unique ID for the recipient's contact record |
| Customer Name | Name of the bill recipient |
| Total | Total amount payable on the document |
| Minimum Due | Due date for payment of the minimum amount |
| Invoice No. | Invoice or bill reference |
| Received by Payreq | Date Payreq received the document for delivery |
| Sent By | Delivery method (Digital or Paper) |
| No. Pages | Number of pages sent |
| Sent | Date the document was sent |
| No. Payers | Number of recipients (useful for multi-party bills) |
| No. Failed Payers | Number of recipients the delivery failed for |
| Job ID | Identifier for the mail job |
| Status | Current delivery status of the document |
Statuses Explained
You can click into each document row for more detail. Common statuses include:
Sent: Successfully delivered via the chosen channel.
Pending subscription: Document is held while awaiting customer registration.
Undeliverable: Delivery failed due to invalid or unreachable contact details.
Awaiting review: Mail requires manual approval due to a name mismatch or issue.
Undeliverable (Actioned): A failed delivery has been reviewed and marked as addressed.
Archived: The document is no longer active but kept for record-keeping.
(See individual status articles for more detail on each.)
Actions
Above the table, you can perform key actions:
Approve: Accept documents flagged for manual review.
Reject: Decline a document or mark it as undeliverable.
Upload mail...: Manually upload mail for delivery.
Download...: Export delivery records.
Use these buttons to keep your mail queue up to date and resolve any issues that need attention.
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