Overview of sender roles: individual organisation v mailhouse

There are typically two types of authorised users managing workflows in Payreq Delivery:

1. Your organisation's staff (i.e. council rates managers, utility rates managers)

• Review and approve mail before it’s sent (if enabled)

• View and manage subscriptions

• Deregister subscriptions when property ownership changes

• Add or update Contacts manually

• Investigate failed or bounced delivery

2. Mailhouse partners

• Upload print jobs and generate mail batches

• Automatically refresh Contacts via print files

• Flag undeliverable addresses and manage bounce-to-print logic

• Trigger returns and review delivery statuses in bulk

Note: Biller staff typically focus on validation and customer care, while Mailhouses focus on large-scale mail processing.