How to update a contact in Payreq Delivery

Modified on Wed, 22 Oct at 2:05 PM

Contacts are the link between a recipient and the document being sent. Each Contact typically includes the account number (or BVRN), name, and other metadata used to match a subscription and deliver the document correctly.

You can update a Contact if the name, address, or other identifying details need to be corrected or modified.

When Should You Update a Contact?

The name on the bill has changed (e.g. property ownership has transferred)
There’s a spelling error in the name or reference number
You’re correcting data after an undeliverable mail item
The Contact wasn’t matched during upload due to formatting issues

Note: Only users with permission to manage Contacts will be able to make these changes.

How to Update a Contact

Log into the Payreq Console at https://go.payreq.com
Navigate to the Contacts tab
Search for the Contact using the account number (or BVRN), name, or partial match
Click into the Contact to view full details
Click Edit
Update the necessary fields:
- Name
- Account or reference number
- Any custom identifiers your organisation uses
Click Save

The updated Contact information will now be used for:

Future uploads
Matching with active or pending subscriptions
Display in mail and archive views

What Happens After You Update a Contact?

If the name change affects an existing subscription, that subscription may be flagged for review under the “Deregister?” tab in the Subscriptions area.
If mail was undeliverable due to incorrect Contact data, the update may resolve the issue and allow reprocessing.
The updated Contact will be reflected across all relevant areas of the Console.

Who Can Update Contacts?

Contact editing is typically restricted to:

Organisation users with admin or “Manage Contacts” permissions
Mailhouse users responsible for file uploads or Contact data integrity

If you don’t see the Edit option in your Console, speak to your internal Payreq administrator or reach out to Payreq Support.