What happens to a subscription when a Contact is updated?

Every subscription in Payreq Delivery is linked to a Contact record. If that Contact is updated (especially the name), the system checks whether existing subscriptions still match.

Here’s what happens:

• If the name has changed and no longer matches the registered subscription, that subscription will be flagged and moved to the Deregister? status.

• New documents will not be delivered until you review and resolve the status.

• This ensures that documents are never sent to the wrong person after a change of ownership or agent update.

You’ll need to:

• Review the flagged subscription in the “Deregister?” tab

• Compare the old and updated Contact details

• Choose to approve the change or deregister the subscription

Read more: How to action “Deregister?” subscriptions

If a Contact has multiple subscriptions, each one will be reviewed separately. Deregistering one will not affect the others.

This process helps maintain compliance, reduce delivery errors, and ensure customers only receive mail they’re entitled to.