How to add a Contact in Payreq Delivery

Contacts are the foundation of Payreq Delivery. Each Contact represents a recipient—usually a property or account holder—that mail is sent to. Keeping Contacts accurate ensures that digital delivery and subscription matching work as intended.

Who Can Add or Edit Contacts?

Only users with permission to manage Contacts can perform these actions. This includes:

• Your organisation's staff with appropriate permissions

• Mailhouse users handling uploads or data validation

If you do not see the Contacts tab or cannot edit fields, please speak to your Payreq administrator or contact Payreq support by creating a ticket here.

How to Add a New Contact

1. Log into the Payreq Console at https://go.payreq.com

2. Click the Contacts tab

3. Enter the required information:

   • Account number (or BVRN)

   • Name (as shown on the bill or rates notice)

   • Any optional fields your organisation uses (e.g. email, property ID)

4. Click Create

The new Contact will now appear in your list and will be used for subscription matching and delivery routing going forward.

Tip: Contact data can also be bulk uploaded and updated automatically via print file upload (e.g. by your mailhouse).