Issue Cause Suggested Action Mail marked “Undeliverable” No matching subscription or contact error Review Contact or wait for re-subscribe Subscription active but not sent Name mismatch or data inconsistency Check Subscriptions > Deregister? tab Mail sent but not received Customer missed it or spam filters Check Archive and resend or reprint Wrong person received notice Metadata mismatch in uploaded file Review Contact and check print input
Issue | Cause | Suggested Action |
|---|---|---|
Mail marked “Undeliverable” | No matching subscription or contact error | Review Contact or wait for re-subscribe |
Subscription active but not sent | Name mismatch or data inconsistency | Check Subscriptions > Deregister? tab |
Mail sent but not received | Customer missed it or spam filters | Check Archive and resend or reprint |
Wrong person received notice | Metadata mismatch in uploaded file | Review Contact and check print input |
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