Every document that’s been sent or actioned (e.g. marked “Undeliverable Actioned”) is stored in the archive for future reference.
From there, you can:
Search by name, account number, date, or delivery channel
View a document’s delivery method (e.g. email, BPAY View, fallback print)
Confirm read-status or subscription at time of delivery
Use Cases for the Archive
Investigate whether a document was sent
Confirm delivery method (e.g. digital vs print)
View subscription status at the time of delivery
Export document records for reporting or audit
Note: This is a useful tool when responding to customer service queries about missing notices.
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