Troubleshooting: I can't see my pay statements

So you’ve signed up for a Payreq account — great!
If you can’t see your pay statements yet, don’t worry.
Work through this quick checklist before reaching out to your HR or payroll team.
Most issues can be fixed by following these steps.

☐ Have you subscribed to your employer?

[Learn how to subscribe]

☐ Did you wait at least one hour after subscribing?

    [Why it can take some time for pay statements to appear]

☐ Did you enter your details exactly as shown on your payslip?

    [Tips for entering your employee ID and details correctly]

☐ Are you using your personal email address to log in?

    [Why personal email is best]

☐ If you need older pay statements, check if the archive feature is enabled.

    [How to find past pay statements]

☐ Still no luck? Contact support or your payroll team.

    [Create a support ticket]