What are contacts?

Contacts are records of all potential recipients (account holders) that can receive a document from your organisation through Payreq Delivery. They form the basis for enabling digital subscriptions and are essential for ensuring the correct recipient receives each notice.

Each Contact contains:

• Account number or BVRN (Billing Reference Number)

• Name as it appears on the bill

• Address and/or other identification data

Here's what the Contacts management page looks like:

Note: Contacts must be up-to-date for subscriptions and mail delivery to function correctly.