What does the mail status mean?

Modified on Mon, 3 Jul, 2023 at 10:45 AM

The table below describes the mail status and any actions required.

Mail StatusDescription
ArchivedPayreq Sharing accounts can elect to hold mail in the Payreq web portal for consumers that have not signed up to access digital notices. When a consumers subscribes for digital access their past archived communications will be available.
Awaiting CreditsMail items cannot be shared as there are no more credits. To share the items purchase additional credit at Settings > Accounting Plans > Purchase.
Awaiting ReviewPayreq Sharing administrators can elect to hold mail for a review of meta data vs. PDF document prior to sharing. See Settings > Mailer > 'Review Mail Before Sending' option.

To share the communications click 'Approve' otherwise 'Reject'.
ErrorMail items that cannot be shared as there are validation errors. Click into the mail details to view validation errors
Contact Changed
Hold mail item from being sent until registrations under Deregister? is actioned. 
Pending SubscriptionMail items in pending subscription are stored until the employee or customer subscribes.
QueuedMail items being prepared for sharing.
SendMail items shared with consumers.
UndeliverableMail items that could not be shared.
Undeliverable ActionedMail items that could not be shared by have been actioned.

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