What does the mail status mean?

Modified on Mon, 03 Jul 2023 at 10:45 AM

The table below describes the mail status and any actions required.

Mail Status	Description
Archived	Payreq Sharing accounts can elect to hold mail in the Payreq web portal for consumers that have not signed up to access digital notices. When a consumers subscribes for digital access their past archived communications will be available.
Awaiting Credits	Mail items cannot be shared as there are no more credits. To share the items purchase additional credit at Settings > Accounting Plans > Purchase.
Awaiting Review	Payreq Sharing administrators can elect to hold mail for a review of meta data vs. PDF document prior to sharing. See Settings > Mailer > 'Review Mail Before Sending' option. To share the communications click 'Approve' otherwise 'Reject'.
Error	Mail items that cannot be shared as there are validation errors. Click into the mail details to view validation errors
Contact Changed	Hold mail item from being sent until registrations under Deregister? is actioned.
Pending Subscription	Mail items in pending subscription are stored until the employee or customer subscribes.
Queued	Mail items being prepared for sharing.
Send	Mail items shared with consumers.
Undeliverable	Mail items that could not be shared.
Undeliverable Actioned	Mail items that could not be shared by have been actioned.