How to enter the correct Employee ID and details without errors

Most subscription failures happen because of small errors when entering your Employee ID or other details. Here’s how to get it right.

Tips for entering your details correctly:

1. Use the exact information shown on your most recent payslip — copy it exactly.

2. Don’t add spaces, extra letters, or special characters unless they appear on your payslip.

3. Double-check your Postal or ZIP code for accuracy.

4. Make sure you select the correct service if your employer offers more than one option (e.g., full-time, or part-time).

Example:

If your payslip says:

Employee ID: 00456

You must enter 00456, not 456.

Tip: Even a single incorrect digit or letter will cause your subscription to fail.