You're Download Manager may be disabled by default which will prevent you from downloading your documents


To enable Download Manager please follow the instructions


Android OS Version 10 and 11

  1. Go to Settings > Apps then Tap on the Sort button
  2.  Enable Show System Apps and select All
  3. Search for Download Manager
  4. Tap on Enable

Android OS Version 6.0+ and Above 

  1. Go to Settings > Apps then Tap on the three dots on the top right hand corner
  2. select Show System Apps
  3. If you see Enable apps please click to select All
  4. Search for Download Manager
  5. Tap on Enable