If you’re a real estate agent, property manager, or authorised agent, getting your rates notices electronically through Payreq is a straightforward two-step process:

Step 1: Create your Payreq MyBills Agent account

1. Go to https://go.payreq.com and click Create Account.

2. Enter your email address and select Continue.

3. Enter the requested account information and click Create Account. 

4. You will be sent a verification email. 

5. Once you've received the email, click the link in the email and follow the prompts to complete verification.

Click here for a step-by-step guide

Having a Payreq account is like having a digital mailbox — now you need to tell us who should deliver documents to it. 

Step 2: Subscribe to a service to start receiving notices 

1. Login to your Payreq account https://go.payreq.com 

2. Select the + Subscribe button in the subscriptions tab.

3. Search for the service you want to connect with.

4. Choose Payreq MyBills Agent from the available delivery options 

(Note: delivery options can vary between services).

5. Enter the required property information to verify your subscription. 

• Individual property - enter the required information and click Subscribe. 
• Multiple properties - use the upload link to submit an Excel spreadsheet with the details

6. Tick the box to accept the Terms and Conditions.

Click here for a step-by-step visual guide

You will receive an email verification. Once verified, your subscription is active and your notices will be delivered directly into your Payreq inbox.

Important: Inform the council you are the authorised agent

Before subscribing, make sure you have notified the council that you are the authorised managing agent for the property.

• This usually means completing a change of address / managing agent request form on the organisation's website.

• Or contacting the council’s rates team directly.

Without this step, the council won’t know to direct notices to your Payreq subscription.

Need more help?

If you need further assistance:

• Create a ticket through the Payreq Help Centre, or

• Contact the billing organisation directly.